Terms and Conditions

1. Cancellations

• • It is expected that if you cannot keep an appointment, that notice is given as soon as possible by contacting the company and leaving a message if after hours.

• • If less than twelve (12) hours notice is given, a cancellation fee may apply. However, provision of another appointment will be made in an attempt to provide continuation of treatment.

• • In the event a late cancellation is received, payment in full is expected within forty-eight (48) hours, otherwise an administration fee may also apply.

2. Late and Missed Appointments

• • If you arrive late to an appointment, but within your appointed time slot, you may receive a shorter consultation in an effort to not inconvenience other clients waiting.

• • If you either arrive after or entirely miss an appointment, you may be charged the consultation fee in full.

• • If you miss your appointment and call to reschedule, you will be required to pay any outstanding fees prior to booking any further appointment dates. Late arrivals or missed appointments prevent those on the waiting list or those who require urgent physiotherapy treatment from getting an appointment and inconvenience both the physiotherapist and other clients waiting.

3. Consent to Treatments

You hereby request and give consent for the physiotherapist to perform all necessary examinations, manipulations, therapy, rehabilitation and medical diagnostic procedures in accordance with their professional training and understanding of your injury.

You acknowledge and accept that:

• • Physiotherapy treatment is often physical in nature and may require you to disrobe

• • You have the right to refuse intervention or seek a further opinion and to provide feedback and make a complaint.

• • The adverse risks associated with treatment may include stiffness and soreness, soft tissue injury, neurological complications, cerebrovascular injuries, skin irritations, burns and other minor complications.

• • The probability of risk is lowered by screening procedures.

• • Other treatment options exist if the risk of physiotherapy is considered to be high, including medication, medical care, hospitalisation and surgery.

• • The risk of remaining untreated includes the formation of adhesions, scar tissue and other degenerative changes. These changes can further reduce skeletal mobility, and induce chronic pain cycles. It is quite probable that delay of treatment will complicate the condition and make future rehabilitation more difficult.

• • Most clients receive services without the need of a medical or other referral. However, in the event a referral from another practitioner has been given, it is highly recommended that such a referral is provided prior to or at the commencement of your treatment session to assist in the continuity of care and delivery of the most appropriate treatment for you.

4. Consent to Obtain and Release Information

To expedite the management of your injury or injury claim, you accept it may be necessary to communicate the details of your medical condition with treating practitioners, rehabilitation consultants, case managers and employers.

5. Accounts and Billing

• • It is expected that all fees are paid in full at the time of consultation.

• • I accept cash, EFTPOS, and credit cards. Health rebates are available depending on your level of private health cover; it is the client’s duty to request the rebate directly from their private health insurance company.

• • Payment of accounts can be done via direct deposit or in person.

• • Health Insurance rebates (electronic or otherwise) can only be claimed after the service has been received.

• • Those who feel they cannot comply with the billing methods of the company, or wish to be given special consideration, please feel welcome to put your request in writing.

• • Please understand that these billing methods allow equality of service to all clients, and serve to raise the already high standard of care offered to you.

• • My intention is not to exclude anyone from being able to access my physiotherapy services. If financial hardship requires individual consideration, please contact me to discuss further.

6. Exclusion of Liability

The Principal Physiotherapist and any employees of this Company shall not be liable for, nor shall they accept any responsibility for any injury, loss or damage sustained by any person or persons arising out of any of the treatments or procedures delivered in any way whatsoever which does not arise from any negligent act or omission of the Principal Physiotherapist and employees.