Frequently Asked Questions

I offer a wide range of physiotherapy, massage, and exercise treatment options for a multitude of conditions. Please have a look at my services page to determine which service is most appropriate for you.

No, you do not need a referral to see a physiotherapist. However, if you have been referred by a GP or other health practitioner, please email or bring to your appointment any relevant referral letters, scan reports, or other paperwork.

Yes I do! If you have physiotherapy as part of your extras cover on your private health insurance, you can claim back for physiotherapy, massage, and individual exercise sessions. After your session, you will receive an invoice which you can use to claim your rebate online through your insurance provider.

The amount of rebate depends on your insurance and level of cover. Please contact your provider to determine specific rebate amounts.

No, at this point in time I do not offer Medicare rebates through EPC/CDM programs; however, I am hoping to in the future.

No, at this point in time I do not treat clients from compensable programs; however, I am hoping to in the future.

Payment for services is due at the time of your appointment. Should you need to cancel your appointment, please provide at least 12 hours’ notice to give me the opportunity to offer the appointment slot to someone else. In the event of a last-minute (under 12 hours) cancellation or a non-attendance, a cancellation fee may be issued.

Loose, comfortable clothing that will not restrict movement and gives me the best visibility and access to the area(s) of concern is recommended (e.g. a pair of shorts for lower limb treatments). When applicable you may be asked to disrobe partially or to your underwear; please advise me if you are not comfortable with this.

An initial physiotherapy session is up to 60 minutes and subsequent sessions 30-45 minutes, depending on the complexity of the issue(s). Massage sessions can be 30, 60, or 90 minutes long depending on what you choose.

The AW in AW Physio and Finance stands for Australia Wide, and we are happy to consider travel to anywhere in Australia to provide our services. If you feel like your town would benefit from physiotherapy and/or accounting services, please get in touch!